Frequently Asked Questions
Welcome to our FAQ's page, here you can browse the most commonly asked questions.
The site uses a secure server and all details are 128-bit encrypted to ensure your personal data is protected. The padlock on your browser or shown at the bottom of the page indicates the shopping cart is in a secure area.
Our parent company and the manufacturer of the Flower Soft range is :
Katy Sue Designs Limited
Unit 219 Tedco
Henry Robson Way
South Shields
tyne and wear
NE33 1RF
England
Tel ++44 191 4274571
Goods are normally dispatched within 48 hours. Please allow 3-5 working days for delivery.
At Katy Sue Designs we want all our customers to be delighted with our products and services, as our success has been built upon our good reputation around the World. If for any reason you are not happy with any aspect of your purchase please contact us and provided you return the goods to us within 14 days in good condition we will give a satisfaction guaranteed full refund or if you prefer offer an alternative.
No, we have a privacy policy and all details are kept in accordance with the data protection act.
Unfortunatley we are not a store and our premises are not open to the public. To find your nearest retailer please follow the globe link from our home page.
We do not have a volume discount, however you can find selected products on offer from time to time in our special offer section. We wholesale our products to approved retailers, to find your nearest follow the link from our home page. Retailers who are interested in stocking our range can apply by clicking the stockist link on our home page.
If you have one of our promotional codes, please enter it the promotional code box in the promotional offers section. You can access promotional offers from our home page.
Flower Soft is great on srap books and creates a unique look for your pages. Flower Soft is also acid free, but some lighter colours may change over time.