Frequently Asked Questions

Welcome to our FAQ's page, here you can browse the most commonly asked questions.

Is the online shopping facility safe?

The site uses a secure server and all details are 128-bit encrypted to ensure your personal data is protected. The padlock on your browser or shown at the bottom of the page indicates the shopping cart is in a secure area.

Where is your head office?

Our parent company and the manufacturer of the Flower Soft range is :
Katy Sue Designs Limited
Unit 219 Tedco
Henry Robson Way
South Shields
tyne and wear
NE33 1RF
England
Tel ++44 191 4274571

What is your delivery policy?

Goods are normally dispatched within 48 hours. Please allow 3-5 working days for delivery.

What if I am not satisfied with my purchase?

At Flower Soft we want all our customers to be delighted with our products and services, as our success has been built upon our good reputation around the World. If for any reason you are not happy with any aspect of your purchase please contact us and provided you return the goods to us within 14 days in good condition we will give a satisfaction guaranteed full refund or if you prefer offer an alternative.

Do my details get passed on?

No, we have a privacy policy and all details are kept in accordance with the data protection act.